Our standard response time for support requests is within 24 hours during business days. For critical issues marked as high priority, we typically respond within 4 hours. We offer 24/7 emergency support for our enterprise clients with premium service agreements.

Yes, we conduct most of our initial consultations remotely via video conference. We use secure platforms that allow screen sharing and collaborative whiteboarding. Our team is equipped to provide the same quality of service remotely as we do in person, with tools for real-time document sharing and project management integration.

To schedule an in-person meeting at our offices, please contact our reception team at reception@codecapital.com or call +1 (416) 462-8907. We recommend scheduling at least 48 hours in advance to ensure availability. All visitors will need to check in at our front desk and present valid identification for security purposes.